FAQ
Welcome to our FAQ center, where we’ve compiled the most commonly asked questions so you can shop confidently and quickly.
Whether you're wondering about sizing and fit, shipping timelines, order processing, product care, or how to use discount codes, we’ve got you covered with clear and helpful answers.
We know that online shopping should be as smooth as your backswing, and that starts with clarity. Can’t find what you need? Our customer support team is just a message away, and we respond to all inquiries within 24–48 hours.
Start browsing the FAQs to get the information you need, no tee time required.
🧥 Product & Sizing
Q: How do I know which size to order?
A: We include a detailed sizing chart on every product page. If you’re between sizes, we generally recommend sizing up for a roomier fit. You can also visit our Size Guide for full measurements and fit notes.
Q: Do your polos and tees fit true to size?
A: Yes, most of our apparel fits true to size. Our polos have an athletic fit, and our t-shirts lean toward a classic cut. Each product description includes fit recommendations.
Q: What if the item I want is sold out?
A: Many of our items are released in limited runs. If something’s sold out, sign up for restock notifications or check back during our next seasonal drop.
📦 Orders & Shipping
Q: How long does it take to ship my order?
A: Orders are processed in 2–4 business days. Once shipped, standard delivery takes 3–7 days, depending on your location.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. and Canada. International shipping will be available soon — sign up for our newsletter to be notified when we expand.
Q: Will I get a tracking number?
A: Absolutely. Once your order is shipped, you’ll receive a tracking link via email so you can follow its progress in real time.
🔁 Returns & Exchanges
Q: What is your return policy?
A: You may return eligible items within 14 days of delivery. Products must be unworn, unwashed, and in original packaging. Start a return via our Returns Portal.
Q: Can I exchange my item for a different size?
A: Yes. We offer one free exchange per order for sizing issues. Email us at support@annapolisgolf.com with your order number to get started.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Shopify Pay for a secure checkout experience.
Q: How do I apply a discount code?
A: At checkout, enter your code in the “Discount Code” field before payment. One code per order can be used unless otherwise stated.
Q: Can I use multiple discounts at once?
A: No, discount codes cannot be stacked unless we’re running a special promotion that says otherwise.
🧼 Product Care
Q: How do I care for my Annapolis Golf apparel?
A: We recommend cold washing your gear inside out and hanging it to dry for best longevity. Avoid bleach and high heat in the dryer.
Q: Will the logo fade or peel over time?
A: No — our logos are applied with premium-quality DTG or embroidery methods that are designed to last through regular wear and washing.
🏌️ General Questions
Q: Is Annapolis Golf an official golf brand or club?
A: We are a lifestyle golf brand inspired by the spirit of Annapolis, Maryland — not a physical course or club.
Q: How can I join the newsletter?
A: Scroll to the bottom of the page or visit Join the Club to subscribe. You’ll receive exclusive offers, early access, and news.